Managed IT Support

From consulting and strategy development to implementation and support, our comprehensive services can help you thrive.

IT Support Packages

  • Tailored monthly support packages

  • PAYG support options

  • Telephone, on-site and remote support

  • Proactive maintenance

  • Whole of system approach

  • Regular review meetings

IT Management Services

  • 24/7 monitoring and alerting

  • Resource (cost) optimisation (On-Premise and Cloud)

  • Hardware and Software provision

  • Asset management and disposal

  • Security patching

  • Data protection

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person holding pencil near laptop computer
person using MacBook on white table
person using MacBook on white table
laptop computer near plant
laptop computer near plant
24/7 Support

  • Out of hours support

  • Loan equipment

  • Equipment lease options

  • Working from home support

Free Review

We’ll collaborate with you to understand how technology can best support your goals and assess the current state of your organisation’s IT support and services.

Free Recommendation

We’ll make a series of recommendations, prioritising any urgent areas of concern and give you a series of options to suit your requirements, budget and timelines. We’ll also plan out how best to implement the solutions to limit disruptions to a bare minimum.

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woman writing on paper on table near lapop
woman standing pointing paper on board
woman standing pointing paper on board
a close up of a network with wires connected to it
a close up of a network with wires connected to it
Agreed and Deployed

Once the plan and packages are agreed upon, we’ll roll out our services in the most efficient way possible. We’ll also hold periodic reviews with you to ensure your IT support and services remain relevant and reinforce your organisation direction.

Cost-Effective Support Packages

We offer a range of support packages, created to suit a variety of requirements and budgets. If you would like to discuss our packages in more detail or for guidance on which package would be most suitable for your council or business, a member of the team would be happy to help info@itsupportenergytech.com

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red padlock on black computer keyboard
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a computer keyboard with a padlock on top of it
person using MacBook Pro
person using MacBook Pro

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Gold IT Support Package

  • Fixed annual or monthly cost

  • Priority service P1

  • Remote support with P1 call out local

  • Monitoring software and antivirus included

  • Daily safety checks & hardware performance monitoring

  • Defined service levels

  • Custom arrangements

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Silver IT Support Package

  • Fixed annual or monthly cost

  • Remote support with P2 call out local

  • Daily safety checks & hardware performance monitoring

  • Priority given over ad hoc support

  • Low on site rate

  • Custom arrangements

Bronze IT Support Package

  • Remote or on site support P3

  • Ad Hoc and payable per hour